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Privacy Policy PISTA PILOT

Effective Date: [01.01.2025]
Website: www.pistapilot.com

PISTA PILOT s.r.o. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our e-shop or use our Android application (collectively referred to as the "Services"). Please read this Privacy Policy carefully.

1. Company Information

  • Company Name: PISTA PILOT s.r.o.
  • Address: Waltariho 1149/14, Hloubetin (Praha 9), 198 00 Praha, Czech Republic
  • Commercial Register: Kept in the Commercial Register by the Municipal Court in Prague under File No. C 397199
  • Business ID: 28256212
  • VAT (Tax/EORI) ID: CZ28256212
  • Email: info@pistapilot.com
  • Sales and Warranty Contact: orders@pistapilot.com

2. Information We Collect

Personal Data

We collect the following personal data when you create an account, place an order, or interact with our Services:

  • Name
  • Email address
  • Phone number
  • Address
  • Payment information
  • Device information (e.g., IP address, browser type)
Non-Personal Data

We collect non-personal data such as:

  • Cookies and usage data
  • Analytics data from third-party tools

We do not collect sensitive data such as health or biometric information.

3. How We Use Your Data

We process your data for the following purposes:

  • Order Fulfillment: To fulfill and manage your orders.
  • Communication: To send newsletters and promotional content (with your consent).
  • Personalization: To personalize user experience.
  • Analysis: To analyze usage and improve our Services using tools such as Google Analytics.
  • Compliance: To comply with legal obligations.

4. How We Collect Your Data

We collect data through:

  • Direct Information: Information you provide directly (e.g., during account creation or checkout).
  • Cookies: Cookies and similar tracking technologies (see section 8 for details).
  • Third-party Tools: Analytics and marketing tools (e.g., Google Analytics).

5. Sharing Your Data

Service Providers

We may share your data with third parties for the following purposes:

  • Shipping: To deliver your orders via various shipping companies.
  • Payment Processing: Stripe, PayPal, Apple Pay, or other payment gateways, subject to their privacy policies.
  • Analytics: Google Analytics to track and improve website performance.

All third parties are required to handle your data in compliance with GDPR and other applicable laws.

Legal Obligations

We may disclose your information if required to do so by law or if necessary to protect our rights or comply with a legal obligation.

6. Data Retention and Security

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal, accounting, or reporting obligations:

  • Order Information: Retained for 5 years to comply with tax laws.
  • Marketing Data: Retained until consent is withdrawn.
Data Security

We use industry-standard measures to protect your data, including:

  • Encryption: SSL/TLS encryption for data transmission.
  • Access Controls: Restricted access to sensitive data.
  • Secure Servers: Data is stored on secure servers located within the EU.

7. Your Rights

Under GDPR, you have the following rights:

  • Access: Request a copy of your data.
  • Correction: Update or correct your data.
  • Deletion: Request deletion of your data (subject to legal retention requirements).
  • Restriction: Limit the processing of your data.
  • Portability: Receive your data in a structured, machine-readable format.
  • Objection: Object to the processing of your data for certain purposes.
  • Withdraw Consent: Withdraw consent for marketing communications at any time.

To exercise your rights, contact us at info@pistapilot.com.

8. Cookies Policy

We use cookies to enhance your experience and improve our Services. Below is an overview of how we use cookies:

Types of Cookies We Use
  1. Essential Cookies: Necessary for the proper functioning of our website (e.g., enabling shopping cart functionality and secure account login).
  2. Analytics Cookies: Help us understand user behavior and improve website performance (e.g., via Google Analytics).
  3. Marketing Cookies: Used to deliver personalized advertisements based on your browsing activity.
  4. Functional Cookies: Remember your preferences, such as language settings.
How to Manage Cookies

You can control and manage cookies through:

  1. Cookie Banner: Adjust your preferences directly on our website when prompted.
  2. Browser Settings: Most browsers allow you to block or delete cookies. Visit your browser's help section for detailed instructions.
Third-Party Cookies

We collaborate with third-party providers such as Google Analytics to analyze website traffic and usage. These providers may set their own cookies, subject to their privacy policies.

Retention Period

Cookies remain on your device for different periods:

  1. Session Cookies: Deleted when you close your browser.
  2. Persistent Cookies: Remain stored until manually deleted or expire.
More Information

For further details about our cookies and how they affect your privacy, contact us at info@pistapilot.com.

9. Specific Features of the Android Application

  • The app accesses GPS, Bluetooth, and Wi-Fi to provide navigation features.
  • Data collected through the app is limited to functional requirements and is not shared without your consent.
  • The app complies with Google Play’s privacy and data use policies.

10. Age Limitation

  • Our e-shop is not intended for children under 16. Children under 16 are allowed to use our online shop only upon the consent of their parent or guardian.

11. Limitation of Liability

  • Our application is provided "as is." We do not guarantee its functionality or performance and disclaim any liability for direct or indirect damages arising from its use.

12. Updates to This Privacy Policy

  • Updates to this Privacy Policy will be published on our website and application. Significant changes will be communicated via email or a prominent notice.

If you have any questions about this Privacy Policy, contact us at info@pistapilot.com.